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Frequently Asked Questions

  • General Enquiries

    • Why are certain products listed as web only?
    • What is 'refurbished'?
    • My item has on-site warranty, how do I use this?
    • What is standard Aria warranty?
    • What are your opening hours?
    • How do I contact you?
    • Does Aria offer any Finance plans?
    • What are Aria Bytes and how do I use them?
    • What is a Quickcode?
    • Can I buy Super Special products in store?
    • How do I obtain a copy invoice/ receipt?
    • Why am I asked to provide a landline telephone number when I create my account?
    • What do I do if I receive a phone call or email asking for order confirmation?

  • Order Enquiries

    • Can I change the date or other information on an invoice?
    • What can I do if the product I ordered has come down in price?
    • What if my order is incorrect?
    • What do I do if there is something missing from my delivery?
    • What do I do if my order has not arrived?
    • How can I track my order during transit?
    • How can I check to see if my order has been accepted/ placed?
    • Can I order from a British Forces Post Office (BFPO)?
    • Can I redirect an order?
    • Can I have the goods delivered to a work address?
    • Can I add a product to an existing order?
    • What is meant by the term ‘registered card address’?
    • What is a CV2 number and why am I being asked for it?
    • Can I pay with a Non-UK credit or debit card?
    • What payment methods do you accept?

  • Product Enquiries

    • Can you tell me more about Aria Technology and WEEE regulations?
    • What is pixel tolerance?
    • Why can’t I find what I am looking for on your website?
    • What does OEM mean?
    • What is ‘Z-stock’ or ‘Bargain Basement’?
    • Why do some of your products not have a picture or full specification?
    • Can you advise me on the right product to select?
    • How can I check if a product is in stock?

  • Return and Refund Enquiries

    • Why is there a delay in refunding my credit card?
    • What are Distance Selling Regulations?
    • Can I return software to you?
    • What is an administration fee and how much is it?
    • Can I return an item that is incompatible?
    • If I have used an item before I return it can I still get a refund?
    • What if I return an item that has since been discontinued?
    • How long does it take to receive a refund or replacement?
    • Can I specify what method of payment I would like my refund?
    • If my item is found to be faulty can I get a refund on my return carriage costs?
    • Can my item be retested if found not to be faulty?
    • What if my item has been tested and found not to be faulty?
    • What are your test procedures for faulty items?
    • What happens when Aria receives my RMA package?
    • What is the best method of returning an item?
    • After I receive an RMA number how long do I have to return an item?
    • What is an RMA number?
    • How do I arrange a return?

  • Shipping and Delivery Enquiries

    • What should I do if the packaging appears damaged upon delivery?
    • The delivery option I want isn’t showing: why is this?
    • Can I have a same day delivery?
    • Do you offer Saturday delivery?
    • Do you offer a next day delivery option?
    • What are my delivery options?
    • What happens if no one is available to receive the delivery?
    • Which couriers do you use?

  • Trade Account Enquiries