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Trade Collections during COVID-19 Restrictions

Although our retail counter is closed, trade customers can still collect orders above £50.00 in value from our warehouse in Manchester.

To do so, please follow this process:

  1. Make a note of the amount to be paid shown above in your shopping basket.
  2. Create your order using the Click and Collect option during the checkout process
  3. You will be shown your order number on the following page.
  4. Pay the full amount shown above using a BANK TRANSFER or direct bank payment to the following account details:

    ACCOUNT NAME: Velo Systems Limited
    ACCOUNT NUMBER: 60112852
    SORT CODE: 40-20-80
    - enter your order number as a reference

  5. Email [email protected] with notification that you have paid for your order, mentioning the method of payment and the order reference number
  6. Once the payment has been confirmed and your order has been picked you will receive an order notifying you that you can collect from our warehouse

Collection Procedure

Rather than collecting from our retail counter, which is closed for the duration of the COVID-19 restrictions:
  1. Goods must be collected from the Goods-In entrance of our warehouse, which is the first Canopy of the warehouse further from the Retail store
  2. Ring the buzzer to notify our team that you are here, and wait for our staff to attend
  3. Maintaining appropriate social distance (at least 2 meters) let our staff know your order number. You may be required to show proof of identity matching the details on the order, please bring this with you.
  4. Goods will be brought out to you by our team.
  5. Please note that we may not be able to provide assistance with loading the goods into your vehicle.

The current collection hours are 9-5, however we advise not coming between 4:30-4:45 due to a high volume of deliveries being addressed.

The average time it takes for us to process an order for collection is 60 minutes, although please bear in mind that we are operating a minimal staff in the warehouse during these difficult times so it may take longer. Rest assured that we will process your order as quickly as possible and will always aim to provide a rapid turnaround! We hope this service is of value to you. Thank you for your continued custom.