At Aria, we understand that delivering value to our customers does not end with our industry leading competitive pricing. We also want to ensure that customers have the best possible after-sales experience.
Returning an Item
Returns should be arranged by using our online returns tool. Simply enter your order number, the associated billing or delivery postcode and select the item you wish to return. Once we have reviewed and accepted your return, we will send you an email with an RMA (return) number and instructions for returning the item to us.
Problems with your Delivery?
Missing an item from your order?
Sometimes we ship orders from a separate warehouse, as well as from our main Manchester warehouse. As such, it is possible that an order you have placed with us may arrive in a number of separate deliveries, and potentially from different couriers.
Where this is the case, you should have been notified in the dispatch email which we sent you.
We like to package our items well to maximise the chances of them arriving with you undamaged. However, we also want to reduce our impact on the environment by not wasting packing materials. Because of this we often recycle packaging, for example, we might ship a mechanical hard drive (which are delicate and typically do not have retail packaging) inside a box which was previously used for a power supply.
Where we do this, the box will be labelled with a sticker indicating that it is recycled packaging and that you should check inside, however customers do sometimes overlook this - please check your order in case this is where your missing item is!
Cancelling your order
You can cancel recently placed orders which have not already been picked and prepared for dispatch.
To do this, please log in first.
Update on a return in progress
Please be aware that, except in the case of "dead on arrival" items which are found to be defective within 30 days after purchase (and which are replaced immediately), we will typically need to send items faulty items back to our manufacturer partners for repair or replacement. As such, delays in processing returns are often outside of our control.
Because of this, we ask that you allow up to 30 days for this process, although in the large majority of cases the returns process will be much quicker than this.
Because of the wide range of items we sell, it is not possible for us to provide detailed technical support for them all. For technical support we recommend that you should refer first to the websites of the product manufacturer.
However, there are some issues we encounter frequently, and can provide some advice on:
How do I contact you for support?
Our support team is based in our offices in Manchester, UK, and is ready to help.
To get in touch, select one of the options above, or for general support enquiries email us at:
Before getting in touch, please make sure that you have your order reference number ready (this will have been emailed to you and is shown on the paper invoice which we ship with every order).
Need to Return an Item?
Returns should be arranged by using our online returns tool. Simply enter your order number, the associated billing or delivery postcode and select the item you wish to return.
You can call our Customer Service team on 0161 248 1616 between the hours of 9am and 5pm, Monday to Friday.