Frequently Asked Questions

• General Enquiries

  • What is 'refurbished'?
     

    • When you purchase a 'Refurbished' laptop this does not generally mean it is second-hand, old or repaired.
    • Our laptops are supplied to us direct from Dell stock. The majority of Dell products are sold by mail order of which some items are returned. The reason for returns can be varied - maybe the packaging gets damaged during transit, or the customer changes his mind. Any items returned to Dell are not resold as new, but get supplied to companies such as ourselves.
    • Please note that the specification that we list may differ from the original Dell specification on their website, because this machine is refurbished and often the laptops have been customised.
    • Buying a refurbished laptop will save you a lot of money when compared to new. Some of our laptops sell for over 60% less that an equivalent new Dell.
    • Many of our laptops are current models, so it is easy to compare like for like prices.
    • Your laptop will come in an original Dell box and includes a new Dell power supply. You can download manuals free of charge from the Dell website.
    
    
    
  • My item has on-site warranty, how do I use this?
     

    • Some products that we sell have on-site warranty, this eliminates the costs associated with returning items and also saves the customer time and effort in system removal and re-installation.
    • On-site warranties are usually dealt with directly by the manufacturer as they will be arranging the collection or swap out of the product from your house by one of their trained technicians.
    • Therefore please contact the manufacturer directly for further details on what to do. You can browse through our Manufacturer Details page for information on how to contact the manufacturer. Alternatively, if you need more help and advice then please contact our customer care line on 0844 999 8 999.
    
    
  • What is standard Aria warranty?
     

    • We aim to reassure our customers in every way possible when they make a purchase from Aria Technology. Right from the start of purchasing a product we ensure that it is of the top quality and at the right price. In order to further set our customers mind at ease then we provide a standard Aria warranty of 12 months on our products, unless otherwise stated.
    • For example, if you purchase an item from the Aria Bargain Basement then these products are sold with a limited warranty which is normally between 30 and 90 days.
    • If you have warranty that is direct with the manufacturer, e.g. in situations where you need to arrange an on-site visit, the please browse through our Manufacturer Details page for information on how to contact the manufacturer. Alternatively, if you need more help and advice then please contact our customer care line on 0844 999 8 999.
    
    
  • What are your opening hours?
     

    • Retail Outlet Opening Times:
    Mon - Fri : 9.00am - 5.30pm
    Sat : 9.30am - 4.00pm
    Sun : 10.00am - 4.00pm

    • PC Clinic & Returns Department Opening Times:
    Mon - Fri : 9.00am - 5.00pm
    Sat : 10.00am - 3.00pm
    Sun : Closed

    
    
  • How do I contact you?
     

    • Aria Technology Ltd is a major supplier of PC compatible computer components and peripherals at low cost prices.
    • We always strive to provide excellent customer service which is why you can contact us by several methods. Should you be unable to find what you are looking for in our Support pages then use the contact details below;
    

    Customer Care
    Tel: 0844 999 8 999

    Telesales
    Tel: 0844 999 2 499
    Fax: 0161 225 7445
    Email: sales@aria.co.uk

    Technical Department: 0906 47 00 309 (calls charged at 60p/min from a standard phone, however this may vary)

    Or pop into our shop:
    Aria Technology Ltd
    Aria House
    2 Belle Vue Avenue
    off Pottery Lane
    Manchester
    M12 4AS

    
    
  • Does Aria offer any Finance plans?
     

    • Yes, Aria offer a number of different finance plans in conjunction with v12finance.com. Finance is available on all purchases over £300 inc VAT*.
    • Once you are familiar with the finance options available and you would like to make a purchase using V12 Finance, simply continue to shop online and select the finance option when you reach the shopping cart and then select apply.
    • For further details on the Finance Plans we offer then click here
    • *Subject to status. Terms and conditions apply.
    
    
  • What are Aria Bytes and how do I use them?
     

    • Here at Aria Technology we want to thank you for your continued business and in return for this we are showing our gratitude with our exciting loyalty scheme. The more items you purchase, the more bytes (our word for points) you will accumulate, giving you bigger and better gifts to redeem. Please note that Aria Bytes are available on web orders only.

    Becoming a Member
    • To become a member without making a purchase, click on the link on the right hand side of the homepage titled ‘Join Loyalty Scheme, Collect Aria Bytes... Click here’.
    • Once clicked, you will be taken to a registration page which will log your details and you will become a member. You will then be taken to your account details and you will be free to shop and collect your Aria Bytes. Already a Member
    • As soon as you make a purchase, you will instantly become a member and your "aria bytes" will start accumulating. Once you have seen your basket total, you will be shown your total number of bytes.
    • If you have an account with us from a previous purchase, you will already be a member.
    • To view your account balance, click in to the log in section MyAria and then click Aira Bytes. This is your "Members Area" where you can check your balance and redeem bytes against prizes.
    

    Points Scheme
    • The bytes system applies to most products but excludes Super Special and Deal for the Day items.
    • Bytes cannot be accumulated from Finance orders.
    • The more items you purchase, the more bytes you will accumulate.
    • Each item carries a different number of bytes, due to its value. The higher the value of the product, the more bytes it carries.
    • We have Bytes Bonanza days, whereby you will be able to collect double or even triple points on selected items.
    • Points can only be accumulated on the web site and cannot be redeemed via the Aria shop counter or Mail Order.
    

    Redeeming your Prize
    • You have the ability to view the prizes up for grabs in your account section.
    • Once you have accumulated enough bytes to redeem a prize, your account will show a list of the prizes available to purchase with Aria bytes, next to the ones you have enough bytes for you can ‘click to redeem now’ to claim a prize.
    • You will be limited to one prize per order.
    • Prizes can only be sent out with orders.
    • If you would like to receive your prize without making an order then you will be required to cover the carriage charges.
    

    
    
  • What is a Quickcode?
     

    • In order to make it easier for our customers when trying to search for a product online, communicate which product you want to our telesales team or when in a rush to place an order at the counter then we use a quickcode system.
    • At aria.co.uk we have thousands of product lines; each with a unique 5 digit quickcode. Whenever you see a product advertised online or in a magazine then it will have a 5 digit quickcode next to it so you can quickly find the full product listing on our website by using the Livesearch.
    • To find a product, simply type in the quickcode into the Livesearch box at the top of the page and hit ‘go’.
    
    
  • Can I buy Super Special products in store?
     

    • Our Web Super Specials are the best value offers that you will find anywhere, we aim to provide the top branded products at the lowest available prices.
    • Due to the nature and the demand for our Super Special products, we are only able to offer one item per product per person, unless the product is listed as a multibuy.
    • Additionally stock is always limited so you need to act quickly so you don’t regret it later!
    • Due to the limited availability of the Super Specials then we are only able to offer them as Web promotions.
    
    
  • How do I obtain a copy invoice/ receipt?
     

    • You are able to obtain a copy of your sales invoice directly from your Aria account. If you log into your account and select ‘Order History’ from the MyAria section then you will be able to view your order history and print out a copy of the sales invoice.
    • Alternatively, if you are experiencing difficulties when doing this then please call the customer care team on 0844 999 8 999 and quote your order number, a member of the team will be able to assist you by emailing or posting you a copy of the invoice.
    
    
  • Why am I asked to provide a landline telephone number when I create my account?
     

    • We ask you to provide a landline telephone number mainly for security reasons and security checks.
    • In the event that we encounter issues regarding your order, payment details or delivery address then we will contact you on this number in order to confirm the order.
    
    
  • What do I do if I receive a phone call or email asking for order confirmation?
     

    • We take our customer security seriously when taking payments online. We carry out careful checks in order to ensure that the orders placed with your credit or debit card really were orders placed by you and are not fraudulent transactions. We carry out these checks with our customer’s safety in mind.
    • When it comes to authorising your card details, we carry out checks to confirm that the details you provide us when placing your order match up with the details held by your credit/debit card company, especially in connection with the address.
    • If there seems to be a problem, then you will be contacted by a member of our third party security team (3rd Man) in order to sort out the problem as efficiently as possible.
    • Please be assured that these emails are genuine and that the order will not be released until the details have been confirmed.
    • We will never ask you to re-send all your credit card details or account detail. All we are asking is for confirmation of your address and phone number and in some cases the expiry date on the card
    • Should you require further information then please contact our customer care line on 0844 999 8 999.
    
    
  
  

• Order Enquiries

  • Can I change the date or other information on an invoice?
     

    • Unfortunately we are not able to change any of the information printed on the invoice. This information is tied to the information that we have regarding the order on our computer system. For this reason, and for legal reasons, we are unable to amend the invoice or any of the information on it.
    
    
  • What can I do if the product I ordered has come down in price?
     

    • Aria Technology strive to have the most competitive prices in the market by ensuring that we keep our margins and prices as low as possible. Our product managers are continually in negotiation with our suppliers for the best prices possible and obviously due to the competitiveness of the IT and consumer electrical market these prices can change.
    • When you place an order, the price that you see is the most competitive prices that we can provide at that time.
    • If you discover that the price has lowered but your order has been shipped then unfortunately we are unable to offer a refund on the price difference.
    
    
  • What if my order is incorrect?
     

    • We have highly trained staff to ensure that your correct order should reach you at the correct time. However, we do accept that the rare mistake can happen.
    • If your order is incorrect then please check the product title against the invoice title to double check that the order is incorrect.
    • Then please contact our customer care team on 0844 999 8 999 and have your order reference number to hand so that we can solve the problem and resend the correct item as soon as possible.
    
    
  • What do I do if there is something missing from my delivery?
     

    • If your order consists of more than one box, it is very possible that it will simply arrive in another City Link van. We would advise you to wait until the end of the day for the rest of the consignment to arrive. If you have still not received it by the end of the day, please contact your local City Link depot first. Should City Link confirm that the whole consignment has been delivered, please contact our customer care team on 0844 999 8 999 so we may investigate the situation for you.
    • In order to speed up the process when you call our customer services team then it would be greatly appreciated if you could have the following information to hand;
    

     The product name of the item missing  The consignment number for the delivery  Your order reference number.

    
    
  • What do I do if my order has not arrived?
     

    • We have an excellent team that work here at Aria Technology in order to ensure that products are in stock, orders are processed quickly and goods are dispatched on the same day. However, we do accept that the rare problem may occur with an order.
    • You may find that your order has not yet arrived, this may be due to an issue with your payment authorisation or your order may be held waiting for security checks. Alternatively, it may be out of our hands and there may be a problem with the courier that is being used.
    • Either way, we strive to provide our standard delivery service within 1-2 working days and if your order has not arrived within four days then please contact our customer care line on 0844 999 8 999. Likewise, if you find that your next day delivery has not yet arrived then please contact the customer care team on the day after the expected delivery date.
    
    
  • How can I track my order during transit?
     

    • Once your item has been dispatched you will receive a confirmation email containing your tracking number. This email will be sent to the email address that is registered with your Aria account so please be sure to keep this up to date.
    • Once you have your tracking number then you are able to enter this into the courier website and you will be provided with up to date and detailed information regarding the location of your order.
    
    
  • How can I check to see if my order has been accepted/ placed?
     

    • If you are unsure whether an order placed on our website has been accepted then please check your email account for the email address that is registered with your Aria account.
    • If you place a successful order then you should receive a confirmation email immediately confirming that your order has been successful. You will also be able to check the status of your order via your online Aria account.
    • If you place a telesales order or if you apply for a credit agreement then this will not show on your online account, however you will be informed immediately at the time when the order is placed.
    
    
  • Can I order from a British Forces Post Office (BFPO)?
     

    • Currently our website is unable to process BFPO orders placed online; however, we are able to carry out the transaction when the order is placed with our telesales team.
    • In order to be able to claim VAT-free transactions, you must fax a letter from your CO’s office confirming your status as a serving member of HM Forces overseas. This will then get filed with your first order along with ID. If you are unable to send the letter then unfortunately you must pay VAT.
    • Please contact our telesales team on 0844 999 2 499 if you would like to place an order.
    
    
  • Checking out via Google Checkout
     

    • We like to try and make your life as easy as possible here at Aria Technology, with this in mind we offer you more than one option for paying when you reach the checkout. You can either choose to checkout via the main Aria checkout process, or you can choose to checkout via the Google Checkout.
    • Although both options are very similar and allow you to choose your payment method and the delivery address, there are some differences. Google Checkout enables you to purchase from many online stores provided they show the Google Checkout symbol. All you need to do is register with Google Checkout and then use a single log-in and username each time you want to make a payment.
    • Please note that once you have placed an order using Google Checkout then you will not be able to amend any part of the order, you will only be able to cancel it in full and then replace the amended order.
    • The returns process remains the same regardless of whether the order was placed using the Aria checkout or the Google Checkout. Please see our Returns Policy for further information.
    

    Do you need more help and advice on using Google Checkout?

    • Then take a look at the additional information that we have provided for you on our site
    • Or allow us to redirect you to the Google Buyer Help Centre. This is a really easy page to navigate and search for an answer on almost all the Google Checkout related questions you can think of!
    Click here for the Google Checkout Buyer Help Centre

    
    
  • Can I counter collect an order paid for via website?
     

    • We understand that our customers can be in a real rush when collecting their order, with this in mind you are able to place your order online, receive an email from us to say that it is ready for collection and then collect from our Manchester store – no more queuing!
    • In order to take advantage of this service, choose the "Counter Collect" checkout option on the Shopping Cart page. Stock permitting, you should be able to collect your order within hours of sending your request from our designated Quick Collect station.
    • In order to speed up the whole process for our customer, we ask that you follow the instructions below;
    

     Wait for an email response informing you that your order is ready for collection at our Manchester store - usually within hours of receiving your order request.
     Make a note of your order number and bring this with you to the store.
     Please bring the credit card used to pay for this transaction.
     Please bring two forms of ID:
    1 x Passport / Driving license containing your photograph
    AND
    1 x Utility Bill that states your name and cardholder address
     Orders will only be released to the authorised cardholder and a signature will be required.
    

    The average time it takes for us to process your order is 20 minutes, although turnaround time may lengthen depending to the daily demand for the Order Online & Collect In-store service. Rest assured we will process your order as quickly as possible and will always endeavor to provide a same-day turnaround! If we anticipate any delays then a member of our dedicated Customer Service team will contact you on receipt of your order request to let you know.

    
    
  • Can I redirect an order?
     

    • Due to the security procedures that we have in place, once you have placed an order then you are unable to amend the delivery address and have it redirected elsewhere.
    • However, you are able to amend the delivery address if it is the case that you are amending the delivery address to have the order delivered to your billing address.
    • Should you wish to do this then please contact our customer care team on 0844 999 8 999.
    
    
  • Can I have the goods delivered to a work address?
     

    • We understand that you may be at work during the day and hence require an alternative address for the goods to be delivered to.
    • You can have goods delivered to an alternative address but only once you have established a buying history with us. This is for security reasons and is in our customers interest to ensure that the card being used is really your card
    
    
  • Can I add a product to an existing order?
     

    • You are able to add another product to your order after it has been placed, provided the order has not already been dispatched. This may be subject to the size, value and location of the product. Any amendments made may delay the dispatch of your order by up to 48 hours.
    • In order to add an additional item then please contact our customer care team on 0844 999 8 999 and have your order reference number and payment method available.
    
    
  • What is meant by the term ‘registered card address’?
     

    • This is also known as your billing address. When you are paying for your purchase online or over the phone then we require your billing address to be provided, this is for security reasons to ensure that the card you are using really is your card.
    • This makes an online purchase more secure since it is unlikely that the fraudster would have access to both your card and billing address.
    • This address should match the address that the bank has on file for your card. This is normally your home address or your business address if you are using a business debit/credit card.
    • Please ensure that this information is provided and is correct as incorrect or incomplete information may lead to delays in the processing of your order.
    
    
  • What is a CV2 number and why am I being asked for it?
     

    • CV2 is an important security feature for credit card transactions on the Internet and over the phone. "CVV" stands for "Card Verification Value".
    • This is the three-digit number printed in the signature space on the back of most credit cards, such as Visa, Mastercard and Maestro cards etc. The CVV2 number is always the last group of numbers in the signature space on the back of the card. It is not part of your regular credit card number.
    • You are being asked to provide the CV2 number as this enhances fraud protection and helps to validate that the credit card number is legitimate.
    • Unfortunately we will be unable to process your order if the CV2 number is not provided.
    
    
  • Can I pay with a Non-UK credit or debit card?
     

    • Due to the limitations with our credit card clearance company, we are unable to accept credit or debit cards that are registered with their billing address in counties other than United Kingdom or Eire.
    
    
  • What payment methods do you accept?
     

    • We try and offer a variety of payment methods when it comes down to completing your transaction. Not only do you have the option of using the Aria Checkout or the Google Checkout, but also when paying with the Aria Checkout we accept the following debit/credit cards;
    

    NO surcharge
    Maestro*
    Delta*
    Connect*
    Solo*
    Bankers Draft
    BACS and CHAPS

    2% Surcharge
    Access*
    VISA*
    MasterCard*

    * Please note that any payments that fail to clear will be subject to an administration charge. Credit Card Surcharges only apply to orders placed at our sales counter. Orders placed over the internet do not incur any surcharges. We accept BACS, CHAPS and internet transfers but they need to arranged over the phone.

    • If paying by cheque, please allow 10 (ten) working days for clearance (we will still insist on 10 days even if the funds appear to have cleared your account earlier). Please also write your name, address, telephone number and quotation or order reference number on the reverse.

    
    
  
  

• Product Enquiries

  • Can you tell me more about Aria Technology and WEEE regulations?
     

    What are the WEE regulations?

    • The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
    • The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UK's WEEE ends up in landfill, where the leads and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
    • Many of the electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
    • Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

    So what is Aria Technology doing?

    • Aria Technology Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
    • For example, if you were to buy a new Laptop from us we would accept your old laptop and prevent it going into a landfill site by disposing of it safely. However you must return your WEEE item to us within 28 days of purchasing your new item.
    • Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol. • Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
    • If the symbol shown above is found on any of your goods, it means that the product is classed as Electrical or Electronic Equipment and is covered by the WEEE Regulations.
    • When you have finished with a WEEE product, please do not put in your domestic waste bin, as it will not be recycled.
    

    How do I use the ‘Take-Back’ scheme?

    - If you bought your new item in store;
    1. Simply bring your like-for-like item into our store at the address below e.g. if you buy a new laptop from us, you may return your old laptop to us.
    2. Hand it over to the counter staff advising that you want to use the 'take-back' service
    3. Show your receipt of purchase for your new item (remember that you can only return old items within 28 days of purchasing the new one!)

    - If you bought your new item online;
    1. Simply package up your like-for-like item e.g. if you buy a new laptop from us, you may return your old laptop to us.
    2. Put in the post to the following address;

    WEEE Take Back Scheme,
    Aria Technology Ltd
    2 Belle Vue Avenue
    Pottery Lane
    Manchester
    M12 4AS

    3. Send in a copy of your receipt of purchase for your new item (remember you can only return old items within 28 days of purchasing the new one!) and a copy of your proof of postage to;

    WEEE Take Back Scheme
    Customer Services
    Aria Technology Ltd
    2 Belle Vue Avenue
    Pottery Lane
    Manchester
    M12 4AS

    • Customer services will then refund the postage using the method of payment you used to purchase your new item.

    • For large or heavy items please contact customer services by emailing WEEE@aria.co.uk or calling 0844 999 8 999 and we can arrange collection of your item.

    Please note: If you are returning a PC, laptop or any other product that may store personal information (Cameras, MP3 Players, hard drives) you will need to have removed any personal data from your old product prior to us collecting/receiving it as once received/collected we will not carry out any data removal.

    Where does Aria Technology send the item?

    • To safely dispose and recycle your items, we pass them onto a company called Manga-Fu. Manga-Fu offers a secure and professional solution for the total recycling of Electrical & Electronic Equipment (EEE). Their aim is to offer a recycling process that will put 95% of the raw materials back into reuse by manufacturing new products. • Alternatively you can recycle any waste electrical or electronic item at your local WEEE recycling depot!
    For full details please contact your local authority or visit www.recycle-more.co.uk

    
    
  • What is pixel tolerance?
     

    • Pixel stands for ‘Picture Element’.
    • The picture on an LCD display is made up of a fixed number of pixels. Each pixel is made from 3 sub-pixels: one red, one blue and one green. Each sub pixel has its own transistor, so the manufacturing process to produce a TFT panel is highly complex.
    • As the number of pixels on a screen is so huge, it's possible that there will be some failure at manufacturer level. When ordering a LCD or Plasma display, or a device which has a display built in such as a laptop, you should be aware of the possibility of pixel failure.
    • To regulate the acceptability of defects and to protect the end user, ISO have created a standard for manufacturers to follow. ISO-13406-2 recommends how many pixel faults are acceptable before a panel can be replaced. This is the commonly accepted ‘tolerance level’ set by each manufacturer, such that a display is said to be faulty if the number of dead pixels exceeds the manufacturers guidelines.
    • The table below shows the acceptable number of malfunctioning pixels that are allowed, depending on the native resolution of the LCD and allowing for 2 malfunctioning pixels per million pixels.
    • All TFT monitors that are sold by Aria fall into Class II;
    Our panel fits ISO13406-2 Spec in Class II
    Class II is the common class for consumer equipment.
    Class I is for Military, Hospital or other Critical applications
    Class II specifies Allowable defect as follows: Allowable missing pixels per million pixels on display.
    • Please click here for tables detailing dead pixel allowances.
    
    
    
  • Why can’t I find what I am looking for on your website?
     

    • We have tried to make it as easy as possible to find what you are looking for. You can use the Livesearch box to type in the name of the product that you are looking for or even more generally the type of product that you want e.g. motherboard.
    • Alternatively you can use the links on the home page to browse by category and navigate to a range of products containing what you need.
    • If you are looking for a particular manufacturer then you can use the Livesearch box for this, or check to see if they are one of our partners in the ‘VendorStore’ for a full list of their available products.
    • If you still can’t find what you are looking for then this could be for two reasons;
    

     The product that you require is new and has not yet been added to our site. Our product management team is constantly searching for new products to add to our range but this can only be done when we have been told by the manufacturer or our suppliers. If it is a new item then you may want to wait a few days and check back again or alternatively email aime@aria.co.uk to give us your suggestion to stock the product.
     If the product that you are looking for is not new then it may be a case that what you are looking for is now discontinued and we no longer have stock available.

    
    
  • What does OEM mean?
     

    • OEM stands for "Original Equipment Manufacturer".
    • OEM products are usually aimed at computer assemblers or ‘system builders’ and are designed to be used for computer administration and builder use.
    • If you do buy an OEM product then it will usually be cheaper than the retail equivalent as OEM products normally come plain boxed and often don’t have any instructions or references provided in the retail package.
    • If you buy OEM software then it is unlikely that the manufacture will offer technical support. This is one of the reasons why it’s available at a cheaper price.
    
    
  • What is ‘Z-stock’ or ‘Bargain Basement’?
     

    • You may have noticed that we offer a ‘bargain basement’. This is your opportunity to grab yourself a bargain!
    • These items may be second user, refurbished or discontinued stock and are usually discounted due to a minor problem e.g. a missing manual or software or the packaging may not be in ‘as new’ condition.
    • All stock is sold with a 30 day warranty and the products are in good working order.
    • Each item will be provided with extended information about the reason why it is classed as ‘bargain basement’.
    • You have to hurry though as there is usually only one of the item in stock as a Z-code. Grabbing your bargain will be on a first come, first served basis. So buy it quick or you may regret it later!
    
    
  • Why do some of your products not have a picture or full specification?
     

    • We have a very dedicated team here at Aria Technology who regularly check the aria.co.uk website to ensure that all the products have a picture and full specification.
    • Due to the vast number of products that we stock we occasionally take some of the specification and picture information from a third party website. Therefore there may be some instances where there is a time lag between us uploading a product and the information being displayed.
    • If you do happen to experience problems accessing information for a particular product on our website then we would recommend that you check on the product manufacturer’s website for the full specification and features. Be sure to use the manufacturer’s UK product information source as ‘International’ product information may vary in the features offered.
    
    
  • Can you advise me on the right product to select?
     

    • If you are unsure of which product to purchase then we would suggest reading the reviews, comments and previously asked questions which are available at the bottom of the product pages.
    • You may also want to take a look at the Aria forum which have reviews and comments on the latest and most talked about products around. Please click here to go to the Aria forum
    • If you still need some advice on which product to buy then you can call up and speak to our telesales team on 0844 999 2 499. They will be able to give their advice on which product may be the best option for you.
    
    
  • How can I check if a product is in stock?
     

    • We have a large warehouse facility and keep plenty of stock on popular products and special deals. We strive to have all the products in stock that we are selling so that when you place an order it will be dispatched on the same working day provided there are no problems with authorising your payment.
    • The current stock status of a product will always be displayed on our website.
    • If a product is out of stock then the expected restock date will be listed on the product page. Please note that this lead time shown reflects the latest advice from our suppliers and we are unable to provide a more accurate forecast. Please note that this is the expected restock date into our warehouse.
    
    
    
  
  

• Return and Refund Enquiries

  • Why is there a delay in refunding my credit card?
     

    • From time to time we may need to refund your credit card in situations where you have changed your mind about the purchase or the product has developed a fault and you have returned it.
    • The delay is usually down to the way the credit card system works. We endeavor to issue all refunds within seven working days however there may be a short delay at busier periods of the year.
    • For returned items, we will usually test the product when it’s received back, this does sometimes take a day or two if we have a small backlog, hence this may cause a short delay in refunding your credit card.
    
    
  • What are Distance Selling Regulations?
     

    • If you have changed your mind about your purchase and you are a consumer customer (not applicable to business customers) then in some circumstances you may cancel your contract under the Distance Selling Regulations.
    • Full details of your right to return goods under the Distance Selling Regulations can be found in our Terms and Conditions
    
    
  • Can I return software to you?
     

    • If the software has been opened or the seal has been broken then we are unable to accept it back as the return of opened software may lead to a possible breach of the Copyright, Designs and Patent Act (CDPA) (1988).
    • If you think that there may be a fault with the software then we suggest you contact the manufacturer/publisher directly. The contact details will be available in the user manual for the software.
    
    
  • What is an administration fee and how much is it?
     

    • Should a circumstance arise whereby we charge an administration fee then this fee will vary depending on the item due to be restocked and may be up to 25% of the original price of the item.
    • Should you require further details on this then please contact our customer care team on 0844 999 8 999 for further details.
    
    
  • Can I return an item that is incompatible?
     

    • When placing an order then please ensure compatibility of your item by carefully reading the specifications of the product provided as Aria Technology cannot guarantee compatibility.
    • However, in the event that your item is found to be incompatible then you have seven working days from receiving to goods in order to return the item. This is providing that the item is unused and unopened, as otherwise an administration charge may be incurred.
    
    
  • If I have used an item before I return it can I still get a refund?
     

    • This will depend on the circumstance and also on the condition of the item, e.g. if the item is found to be faulty then a refund will be offered.
    • In some cases an administration fee may apply.
    • Please contact our customer care team on 0844 999 8 999 for further details.
    
    
  • What if I return an item that has since been discontinued?
     

    • If you return an item which is tested and confirmed to be faulty then a replacement of a similar specification will be offered to you.
    
    
  • How long does it take to receive a refund or replacement?
     

    • We endeavor to issue all refunds within seven working days, however occasionally this may take longer especially during the Christmas period.
    • From the moment that you receive a confirmation e-mail that we will replace your item we endeavor to issue a replacement item within seven working days. Occasionally this may vary and can be up to 28 working days depending on the circumstance and stock availability.
    • Please contact our customer care team on 0844 999 8 999 for further details.
    
    
  • Can I specify what method of payment I would like my refund?
     

    • Unfortunately this is not possible and refunds will be returned by the original method of payment.
    
    
  • If my item is found to be faulty can I get a refund on my return carriage costs?
     

    • When an item is tested and found to be faulty then Aria will pay up to £10 of the return carriage costs. However, in order for this to be claimed back then please ensure you keep a copy of your postage receipt which will need to be emailed to our customer care team.
    • For larger items that you wish to return to be tested then it is recommended that you contact Aria Technology so that we can arrange a collection for a nominal charge. Should your item be tested as faulty then you will receive a full refund on this charge.
    
    
  • Can my item be retested if found not to be faulty?
     

    • Please be assured that we carry out thorough tests on all products that are reported to be faulty, these are carried out by our fully trained technicians that follow test procedures in accordance with the manufacturer’s official diagnostic software.
    • Should your item be tested and found not to be faulty then you will be informed of this immediately. If you wish for the item to be retested then this may be possible under special circumstances. However this may incur an additional testing fee.
    • Please contact our customer care team on 0844 999 8 999 for additional details.
    
    
  • What if my item has been tested and found not to be faulty?
     

    • Please be assured that we carry out thorough tests on all products that are reported to be faulty, these are carried out by our fully trained technicians that follow test procedures in accordance with the manufacturer’s official diagnostic software.
    • In the event that your item is tested and found not to be faulty then you will be informed of this immediately.
    • In order for the item to be returned back to you then you will need to contact our customer care team on 0844 999 8 999 in order to arrange for return carriage payment.
    • In some instances a testing fee may also apply.
    
    
  • What are your test procedures for faulty items?
     

    • All returns are subject to testing based on the customers reported fault description.
    • Please be assured that tests are performed by our fully trained technicians and that test procedures are in accordance with the manufacturer’s official diagnostic software.
    • When an item is tested and found to be faulty then Aria will pay up to £10 of the return carriage costs. However, in order for this to be claimed back then please ensure you keep a copy of your postage receipt which will need to be emailed to our customer care team.
    • For larger items that you wish to return to be tested then it is recommended that you contact Aria Technology so that we can arrange a collection for a nominal charge. Should your item be tested as faulty then you will receive a full refund on this charge.
    
    
    
  • What happens when Aria receives my RMA package?
     

    1. Aria receives your RMA
    Upon receiving your package Aria will send you an automated e-mail to inform you that we have received your item.

    Please ensure the RMA number is clearly visible on the packaging if you do not make the RMA number visible we will not be able to send you an automated e-mail. There will also be a delay in processing your return.
    At stage one we confirm that we have received a package relating to you RMA number, we do not check for individual items until stage two. If you are returning multiple packages please ensure they all state the RMA number.

    2. Aria tests your RMA
    Your package is taken to our Technical Returns department where each item on the RMA will be tested. Once we have determined the status of your item you will receive an automated e-mail explaining the status and what step to take next.

    3. The next step Follow the instructions given on the e-mail and should you have any queries or questions contact the Aria customer service department.

    Please be aware that terms and conditions apply to all RMA’s. Click here to be taken direct to our Returns Information Page

    
    
  • What is the best method of returning an item?
     

    • We recommend that you return any item to us using Recorded Delivery and keep hold of your postage receipt. If the item is tested as ‘faulty’, Aria will refund your postage up to the value of £10. Alternatively you can return an item to our retail store located at;
    Aria Technology Ltd
    Aria House
    2 Belle Vue Avenue
    Pottery Lane
    Manchester
    M12 4AS
    • If the item will cost more than £10 to return then we recommend contacting the Aria customer care team on 0844 999 8 999 so that we can arrange a collection of the product.
    • If you have a large item that you wish to return then it is also recommended that you contact Aria so that we can arrange a collection for a nominal charge. Should your item be tested as faulty then you will receive a full refund on this charge.
    
    
  • After I receive an RMA number how long do I have to return an item?
     

    • An RMA number expires 28 days after authorisation.
    • You can return your item anytime within the 28 days although the sooner you return the item the faster we can deal with your return or enquiry.
    • After 28 days, the RMA number will expire and you will need to recreate an RMA number detailing the fault on the product.
    
    
  • What is an RMA number?
     

    • RMA stands for ‘Return Materials Authorisation’. When you receive an RMA number this enables you to send items back to Aria.
    • If you are returning an item back to Aria in person at our retail store you do not need to create an RMA number.
    • An RMA number enables you to send your items back to Aria and for Aria to be able to clearly identify that the item belongs to a customer. It also enables Aria to update your account history and keep you informed at every step.
    • If you send something back without an RMA number then we will be unable to identify it as yours when it comes back to our warehouse and will probably get lost. Therefore, as you can understand ALL returns must have a valid RMA number.
    • We will not be held accountable for returns that do not have an RMA number clearly placed on the outside of the parcel.
    
    
    
  • How do I arrange a return?
     

    • Returning an item back to us is as simple as 1, 2, 3… follow the three easy steps below to ensure the safe delivery of your goods back to us.
    1. Read Our Returns Information Page
    

    By reading our Returns Information page you can familiarise yourself with our returns process and we can answer any questions you have before you return the item back to Aria.

    Click here to be taken direct to our Returns Information Page

    2. Obtain a Returns (RMA) Number

    You must obtain a Returns (RMA- Returned Materials Authorisation) Number before returning any product. If you send product(s) back without a Returns Number it may result in rejection or a delay in processing.

    Click here to be taken directly to Our Online Returns Tool

    Your Returns (RMA) number will be sent to you within 48 hours (excluding Saturdays, Sundays & Public Holidays)

    3. Return Your Product

    Follow the instructions given on the RMA authorization e-mail or whilst you are waiting for your authorisation e-mail:

    Click here to be taken direct to our Returns Information Page

    • The same returns policy applies for retuning an item to the Aria retail store as when you are retuning an item via mail.

    
    
  
  

• Shipping and Delivery Enquiries

  • What should I do if the packaging appears damaged upon delivery?
     

    • If the outer package of your delivery appears to be damaged then please refuse to accept the delivery. If you are concerned and are unable to check the contents then please sign for the parcel and indicate that the package is ‘unchecked’. Failure to do so may affect any warranty claims.
    • If you have signed for a parcel and realise that the packaging is damaged upon arrival then please contact our customer care team on 0844 999 8 999 to report any damage within 48hours.
    
    
  • The delivery option I want isn’t showing: why is this?
     

    • When you are at the checkout our system will automatically calculate the delivery options that are applicable to your order based on the size and weight of the items you have chosen, as well as the delivery address you have selected.
    • For the exact price and delivery options available on your order then please visit the checkout section.
    • Not all delivery options are available as we use different courier companies depending on the size and weight of your parcel and also on the delivery address chosen, for example, we may not be able to offer a Next Day 09.00 service to the Channel Islands or Eire.
    • Please note that Next Day delivery is available for orders placed before 17.55. Orders placed after this time will be classed as an order placed on the following day and hence will be shipped the next working day after the placement.
    • Please be aware that Next Day orders placed using Google Checkout may not reach us by 17.55 due to the processing time lag that Google Checkout have.
    
    
  • Can I have a same day delivery?
     

    • We do offer a same day delivery service for those items that you want as quickly as possible provided you place your order before 12.00 and our security checks are satisfied.
    • Same day delivery is available Monday to Friday for delivery addresses in and around the Manchester area*.
    • If you would like to discuss same day delivery options to an address outside our usual same day delivery area, then please contact our customer care team on 0844 999 8 999.

    *List of postcode areas where service is available:
    SK1 SK2 SK3 SK4 SK5 SK6 SK7 SK8 SK9 SK10 SK11 SK12 SK13 SK14 SK15 SK16 SK17 M1 M2 M3 M4 M5 M6 M7 M8 M9 M10 M11 M12 M13 M14 M15 M16 M17 M18 M19 M20 M21 M24 M25 M27 M32 M33 M40 M60 M22 M23 M26 M28 M29 M30 M31 M34 M35 M41 M44 M90 WA14 WA15 FY BL BB LS PRWA WN L

    
    
  • Do you offer Saturday delivery?
     

    • For an additional charge then we do offer City Link Saturday delivery provided that the order is placed before 15.00 on Friday.
    • Whether you have the option of selecting Saturday delivery will ultimately depend on the size, weight and the delivery address of your order as some orders that are allocated to an alternative courier may not offer a Saturday option.
    • With Saturday deliveries, you are unable to specify a time frame for the consignment, however City Link endeavor to deliver the consignment before 12.00.
    
    
  • Do you offer a next day delivery option?
     

    • We understand that you may require your item in a hurry and for this reason we offer our customers the option of having a next day delivery at an additional charge.
    • We also understand that our customers require the flexibility of choosing a time of the day most convenient to them. Therefore we offer an additional range of delivery windows at a small additional charge;
    

    Delivery Window Additional delivery charge
    AM Delivery £3.00
    PM Delivery £6.00
    Before 10:30AM £8.00
    Before 09:00AM £13.00
    Before 07:30AM £33.00
    

    • Please note that Next Day delivery is available for orders placed before 17.55 on Monday - Thursday. Orders placed after this time will be classed as an order placed on the following day and hence will be shipped the next working day after the placement.
    • Orders placed as a Next Day delivery on a Friday will be delivered on the next working day, this being a Monday. Please note that if you require a Saturday delivery then this is a separate option when you come to the checkout.
    • Please be aware that Next Day orders placed using Google Checkout may not reach us by 17.55 due to the processing time lag that Google Checkout have.

    
    
  • What are my delivery options?
     

    • When you are at the checkout our system will automatically calculate the delivery options that are applicable to your order based on the size and weight of the items you have chosen, as well as the delivery address you have selected.
    • For the exact price and delivery options available on your order then please visit the checkout section.
    • For additional delivery information and charges then please click here
    
    
  • What happens if no one is available to receive the delivery?
     

    • The usual procedure involves a second attempted delivery to your specified delivery address on the second consecutive day. After this the courier will hold the consignment at a local depot for five working days awaiting your collection. However, this is subject to the courier service used.
    • If the goods are not collected in this period of time then they will be returned to us as a failed delivery where the order will be processes through the normal returns procedure.
    • We will refund the value of the goods only to the card used for payment. We will not attempt to send the goods out for a second time. This process can take up to 28 days to complete.
    • Should you require further information specific to the courier company used then please visit their website.
    
    
  • Which couriers do you use?
     

    • We work with a number of delivery companies, all of which have excellent reputations for their efficiency and service.
    • Depending on several factors of your order including when you place your order, the size and weight of the parcel etc. then our system will select the courier best suited to delivery your parcel.
    • Our main couriers are City Link, Royal Mail, and FedEx (for larger orders) and Parcel Line for Eire and the Channel Islands.
    • When your item is dispatched, you will receive an email providing you with the tracking number and further details on the courier being used.
    
    
  
  

• Trade Account Enquiries

  • I am an education establishment, what service do you provide?
     

    We provide a Government rated discount band. For further details please contact our Telesales line (see contact details) or email sales@aria.co.uk
    
    
  • Who do I ask for advice about setting up a trade account?
     

    Please contact our Telesales line or email sales@aria.co.uk
    
    
  • How do I access credit/cleared funds application forms?
     

    Trade application forms can be found at http://www.aria.co.uk/Support/Trade+Accounts
    
    
  • How long will it take to create an account?
     

    Providing all the requested information has been sent then an application can be turned around within 24 hours of receiving feedback from the referees you have given. It would be worthwhile checking with your referees that they have responded to our enquiries.
    
    
  • What is the maximum limit that I can apply for?
     

    You may apply for any limit, but it would be prudent to request a limit that meets your immediate needs. In any event, our reference agencies will guide us as to any maximums that apply
    
    
  • Who decides the credit limit?
     

    Please advise what limit you feel you require and with, reference to external agencies, we will be able assess the level of credit we are able to offer.
    
    
  • Why do I need a Reference?
     

    This will aid our credit assessment process and will improve the chances of a credit account being offered.
    
    
  • How do I apply for a Credit Account?
     

    To apply for a Credit Account please send to us a completed application form found at http://www.aria.co.uk/static/pdf/CreditApplication.pdf
    
    
  • What is a Cleared Funds Account?
     

    This is a trade account where cleared funds are received by us before an order may be despatched. For account applications please see http://www.aria.co.uk/Support/Trade+Accounts
    
    
  • How do I apply for a Trade Account?
     

    This can be done online or by post, for further information please see our Trade Account page at http://www.aria.co.uk/Support/Trade+Accounts or email accounts@aria.co.uk