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Counter Collect
Need to collect your goods quickly?
Why not place your order online and we will email you as soon as it is available for collection at our Manchester store - no more queuing!
In order to take advantage of this service, choose the "Counter Collect" checkout option on the Shopping Cart page. Stock permitting, you should be able to collect your order within hours of sending your request from our designated Quick Collect station.
We ask that all customers using the service follow the instructions below:
- Wait for an email response informing you that your order is ready for collection at our Manchester store - usually within hours of receiving your order request.
- Make a note of your order number and bring this with you to the store.
- Please bring the credit card used to pay for this transaction.
- Please bring two forms of ID:
1 x Passport / Driving license containing your photograph
AND
1 x Utility Bill that states your name and cardholder address - Orders will only be released to the authorised cardholder and a signature will be required.
The average time it takes for us to process your order is 20 minutes, although turnaround time may lengthen due to the daily demand for the Order Online & Collect In-store service. Rest assured we will process your order as quickly as possible and will always aim to provide a same-day turnaround! If we anticipate any delays then one of our dedicated Customer Service representatives will contact you on receipt of your order request to let you know.
We hope this service is of value to you. Thank you for your continued business support.